Overview

What came in, who still needs working, what's producing
Leads
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Still open
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Booked
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Booked value
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Where the leads actually come from

Leads over time

Biggest jobs waiting

by what they asked for
Ranked on the service, the vehicle, urgency and the neighbourhood. Ring the top one first.

Oldest still open

Latest

Avg job value
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Top service by value
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High-ticket share
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PPF and coating
Premium vehicles
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What each service is worth

Won value only — a quote nobody accepted is not revenue

Which cars come in

off the make field
Premium makes are flagged. They are the ones worth building content and ads around.

Which suburbs

leads and won value
The suburbs producing leads are the ones worth another landing page.
Median reply time
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Answered in 1 hour
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Never contacted
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Value sitting idle
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in uncontacted leads

How fast leads get answered

Measured from when the lead arrived to when someone logged first contact. Only leads with a contact time recorded are counted.

When leads arrive

local time
Who answers the phone at the busy hours is the cheapest thing on this page to fix.

Going cold

oldest first
Open leads with no contact logged, biggest and oldest at the top.

What the website does with its traffic

Core 4 performance

Visits and quote starts come from site tracking; manually added leads have no visit data

Sources inside each channel

Sent
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messages, posts, flyers
Replies
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Booked from outreach
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marked booked
Touches per lead
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how much work each lead costs
Reach a quote
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of all leads
Close rate
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of quoted leads
Average job
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booked and won
Days to quote
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typical

Where leads stop

Every lead that ever reached each stage

What closes best

Chase the rows near the top. They're the leads most like the ones already won.

Why we lose them

Mark a lead Lost and pick a reason. Three months of this tells you what to change.

How this system works

Three jobs, running continuously. Get in front of people who want their car protected, prove which effort actually produced them, and make sure not one of them gets forgotten.

1

Get in front of people

Posts go out where your customers already are — Johnson County community groups, the KC car clubs, your own page, search and the map pack. No ad budget required; paid is a lever you pull when you want more, not the thing holding it up.

Every link carries a tag saying where it was posted.

2

Catch them and tag them

They land on your site and fill in the contact form. The moment they do, their details, the car they drive and the place they came from are written here together — no spreadsheet, no retyping, nothing lost in a DM folder.

Even untagged visitors get traced back by where they clicked from.

3

Make sure they get worked

The Speed tab shows who has no contact logged against them, how long they have been sitting, and what that pile is worth. Move a lead along the stages as you go and the whole picture stays honest.

Speed is the whole game. Most of these people message three shops in one night.

What each tab is for

OverviewThe health check. What came in, what's still open and how long it's been sitting, and which source is actually producing.
LeadsEvery person who's come in. Click one to see what they asked for, where they came from, and to move them along the stages.
ChannelsThe honest scoreboard, plus what the website does with its traffic — visits, forms sent, calls tapped, and clicks through to booking.
Services & carsWhere the money actually is. Won value split by job, by the cars that come in, and by suburb.
SpeedHow fast leads get answered, which ones are going cold, and the hours of the week they actually arrive.
OutreachWhat was sent, where, and what came back from it.
Tracking linksMake a tagged link before posting anywhere. This is what lets the scoreboard tell the truth.

The stages, and what each one means

NewJust came in. Nobody has spoken to them yet.
ContactedYou've reached out. Waiting to hear back.
QuotedThey have a number from you.
BookedThey said yes and it's on the calendar. Put the dollar value in — this is what the Booked value figure adds up, and what makes the per-service numbers mean anything.
WonWork done and paid.
LostWent elsewhere or went cold. Worth marking — a source that produces leads that never close isn't a good source.

The three rules that make it work

Answer fastText inside five minutes if you can. Whoever replies first usually gets the job. A two-week-old lead is already someone else's customer.
Use a tracking linkEvery post, every bio, every QR on the van. An untagged link still works — it just can't tell you what's worth repeating.
Keep the stages currentBooked, lost, no answer, how much. It takes a few seconds per lead, and it is the only reason this can show you what is working.

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Your leads, and where each one came from.

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